Call Out Service
Consult Lifts operates an all year round 24 call-out service giving customers complete piece of mind that breakdowns will be dealt with by day or night by our team of engineers.

Maintenance contracts are provided to clients and after initial mandatory requirements are fulfilled the contract will be tailored to meet their requirements which includes suitable maintenance times to suite i.e. factory production working and including LG1 1 year examination as standard on all contracts.

Maintenance contracts are programmed after consultation with the client to establish any special requirements they may require allowing factories production to continue without disruption. All maintenance contracts are monitored on the company system allowing diagnostic monitoring of all breakdowns thus identifying lifts with repeated common faults to allow review and replacement of equipment not operating correct to allow.

This service can be increased with the lift having a monitoring unit fitted calling back to our central system allowing breakdowns to be identified and repaired sometimes before the building owners being aware of the lift failure.

Modernisation and Repairs
Consult plan all modernisation and repair using new equipment with a field proven history. Modernisation packages are planned after consultation with the client to establish the end use the client requires and Consult surveying the building traffic requirements. New equipments fitted will be the best suited to these requirements with all spares availability being considered in the unlikely event of breakdown and ensuring no specialized programming tools are required to allow the client full control of the future maintenance of their lifts.

With some building upgrading the lobby the lift interiors are the concern to some building owners and these can be upgraded to fit in with the building to allow the lift to blend in.

Refurbishment works carried out will be discussed with the client to ascertain the performance they require from the lift and then we will advise on the options available and of the equipment we recommend which will always be from suppliers that have been carefully selected after monitoring their performance and reliability and the availability of spare parts in the unlikely event of faults and no equipment which requires special tools will be selected unless specified by the client or their agents.

Installation
Installation works are carried out after discussions on the type of lift required to meet the demands of the building are agreed and using the latest technology equipment to the market with the same views for parts as within refurbishments works.

Callouts are carried out and all details logged on our system for future reference and all response times are monitored to achieve the best performance for our clients with reports sent to the client for their records.

All works carried out are planned on our 1SO9001 approved software controlling programmes/parts fitted and registering dates and sources and using procedures as approved under our Quality Management systems.